IT Support Co-op, Enterprise Computing Services
Summer 2026 (4 months)General Bank of Canada (Schedule 1 Bank) · Edmonton, AB
- Wrote and maintained Ansible playbooks for configuration management and built automation scripts that eliminated recurring manual work across the support queue.
- Redesigned the helpdesk onboarding and offboarding workflow, and administered 130+ user accounts across hybrid on-premises Active Directory and Azure AD (Entra).
- Resolved 500+ hardware, software, and account tickets while holding SLA adherence above 95% under ITIL incident management.
- Worked within change management and security compliance standards for a regulated financial institution.