IT Support Co-op, Enterprise Computing Services
General Bank of Canada · Edmonton, AB
Schedule 1 bank- Resolved 500+ support tickets and held SLA compliance above 95% under ITIL incident management.
- Wrote Ansible playbooks and 5 automation scripts that cut manual work on recurring support tasks.
- Managed 130+ user accounts across hybrid Active Directory and Azure AD, and redesigned the onboarding and offboarding workflow.
- Worked in a DevSecOps environment and followed change management and security compliance for a regulated bank.